I tried to look through the old mailing list threads and from the
documentation but I have not found a clear solutions of what I would
like to implement. I will use the following :
Basically I am running a server with Postfix + MySQL + Virtual Users
and now I would like to put on this server the RT control panel.
Since the main name jason.com is a virtual domain name and it cannot
work with RT Mailgate Options I will need to leave jason.com as a
virtual domain and then create a local domain called helpme.com.
So what will happen is that if I e-mail firstname.lastname@example.org it will
forward to email@example.com and be directed into the Support Queue
of RT which that is fine. Now when a support tech reply’s to the
customer I want the corresponding address and Reply address to show
firstname.lastname@example.org and not email@example.com.
This will also be vise-versa. If someone e-mails firstname.lastname@example.org
that the reply to and corresponding address will be
email@example.com. I am not to sure if RT can do this and if it can
does anyone have any knowledge of how I could accomplish it? I may
just be thinking to hard about it also…