Outgoing From and Reply to:

Hello Everyone,

I tried to look through the old mailing list threads and from the
documentation but I have not found a clear solutions of what I would
like to implement. I will use the following :

Domain 1 = support@jason.com (For main domains)
Domain 2 = support@helpme.com ( For outsourced support)

Basically I am running a server with Postfix + MySQL + Virtual Users
and now I would like to put on this server the RT control panel.
Since the main name jason.com is a virtual domain name and it cannot
work with RT Mailgate Options I will need to leave jason.com as a
virtual domain and then create a local domain called helpme.com.

So what will happen is that if I e-mail support@jason.com it will
forward to support@helpme.com and be directed into the Support Queue
of RT which that is fine. Now when a support tech reply’s to the
customer I want the corresponding address and Reply address to show
support@jason.com and not support@helpme.com.

This will also be vise-versa. If someone e-mails support@helpme.com
that the reply to and corresponding address will be
support@helpme.com. I am not to sure if RT can do this and if it can
does anyone have any knowledge of how I could accomplish it? I may
just be thinking to hard about it also…

Thanks,
Jason B.

I think you need
http://wiki.bestpractical.com/index.cgi?MultipleOutgoingEmailAddressesOn 10/13/05, Maillisting maillist@sitepier.com wrote:

Hello Everyone,

I tried to look through the old mailing list threads and from the
documentation but I have not found a clear solutions of what I would
like to implement. I will use the following :

Domain 1 = support@jason.com (For main domains)
Domain 2 = support@helpme.com ( For outsourced support)

Basically I am running a server with Postfix + MySQL + Virtual Users
and now I would like to put on this server the RT control panel.
Since the main name jason.com is a virtual domain name and it cannot
work with RT Mailgate Options I will need to leave jason.com as a
virtual domain and then create a local domain called helpme.com.

So what will happen is that if I e-mail support@jason.com it will
forward to support@helpme.com and be directed into the Support Queue
of RT which that is fine. Now when a support tech reply’s to the
customer I want the corresponding address and Reply address to show
support@jason.com and not support@helpme.com.

This will also be vise-versa. If someone e-mails support@helpme.com
that the reply to and corresponding address will be
support@helpme.com. I am not to sure if RT can do this and if it can
does anyone have any knowledge of how I could accomplish it? I may
just be thinking to hard about it also…

Thanks,
Jason B.

Best regards, Ruslan.