Outgoing email text of a closing incident

RT Users
1

Hello all,

where can I find and modify the text of the outgoing email when I close
a whole Incident?

Best regards,
Tamas Szep
GovCERT-Hungary

2

No answers yet so it is still an open question.

More precisely: where can I change the default outgoing email message
(e.g. Report,Incidents and Investigations are all solved) is closed?
Is there a file for it (could not find it yet) or is it in the RT
database somewhere?

Any help would be appreciated.

Tamas

on 2014.12.03. 14:32 “Tamďż˝s, Szďż˝p” wrote:

3

I’m not familiar with RTIR but for RT, this text would be in a template. Do
templates exist with RTIR?On Mon, 8 Dec 2014 9:55 pm “Tamás, Szép” tamas.szep@govcert.hu wrote:

No answers yet so it is still an open question.

More precisely: where can I change the default outgoing email message
sent by the system to whom the Incident Report came when a whole case
(e.g. Report,Incidents and Investigations are all solved) is closed?
Is there a file for it (could not find it yet) or is it in the RT
database somewhere?

Any help would be appreciated.

Tamas

on 2014.12.03. 14:32 “Tamás, Szép” wrote:

Hello all,

where can I find and modify the text of the outgoing email when I close
a whole Incident?

Best regards,
Tamas Szep
GovCERT-Hungary