Outgoing e-mail problem

RT Users
1

Hi ALL

Have just installed rt2.0 on my machine and it looks great. I have a
default queue called support and it is behaving itself… By this I mean

  1.   email support@mybox

  2.   The job is logged in the support queue

  3.   The requestor gets an e-mail providing reference number

I added a 2nd queue called installs.
1) email installs@mybox
2) The job is logged in the installs queue

the sender NEVER gets confirmation with the job number. I added a 3rd
queue exactly the same… exact same problem. I can’t see the difference
between the default queue and any other one I put in… All that is
missing is the e-mail auto responder.

I see in maillog that the e-mail is piped and the job then turns up in
the queue… The queue exists as it doesn’t get bounced. I believe I set
the permissions of the queue correctly…

Can anyone shed any light as I’m tearing my hair out :slight_smile:

Thanks…Pete

2

the sender NEVER gets confirmation with the job number. I added a 3rd
queue exactly the same… exact same problem. I can’t see the difference
between the default queue and any other one I put in… All that is
missing is the e-mail auto responder.

Most probably, you have neglected to apply all of the regular Scrips on
the new Queues. These handle mailing autoreplies, notifying requestors
etc.

Have a look (as root on the WebUI) at the Scrip configuration for your
working queue (Configuration → Queues → select working → Scrips), and
then create each one for your new queues.

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations