Outgoing attachments not sent

Apologies if this is a FAQ, but I’ve searched the online documentation
and can’t find any reference to it!

For some reason, we can’t seem to send out attachments using our
installation of RT. Clicking “reply” and then adding an attachment seems
to work, and the attachment is stored with the ticket after the reply
has been sent, but the recipient doesn’t get it and there’s no evidence
that it has actually been emailed to them.

Is there some config setting that I need to change in order to enable
the sending of attachments with outgoing emails?

Thanks

mark

Apologies if this is a FAQ, but I’ve searched the online documentation
and can’t find any reference to it!

For some reason, we can’t seem to send out attachments using our
installation of RT. Clicking “reply” and then adding an attachment seems
to work, and the attachment is stored with the ticket after the reply
has been sent, but the recipient doesn’t get it and there’s no evidence
that it has actually been emailed to them.

Is there some config setting that I need to change in order to enable
the sending of attachments with outgoing emails?

You need RT-Attach-Message: yes in the headers of your templates. What
does your correspondence template look like?

Thomas