right now RTIR is crashing when needing to do specific things/clicking around learning the platform , probably because it’s trying to send email out to our email addresses linked to our accounts.
Clicking around the UI wouldn’t cause RT to send email, so if RT is crashing just from viewing the UI and not making any changes then that sounds like a different issue. What do the RT logs say when you run into one of these errors?
just need email to go outbound from an internal server hosting RT THROUGH a mail gateway that we have EX ##MAILGATEWAY.COMPANYNAME.LOCAL###
Could you explain what your current set-up is? Are you hosting your own mail server using something like exchange or Postfix?