Outbound Email Source Address

RT Users
1

We have a need to alias a number of email addresses into a single queue on
RT - this can be done by our email server quite simply.

Our problem is that we do not know if/how RT could then ‘pick up’ or
substitute the configured correspondence email address for the given queue
with the address to which the original request was sent.

Imagine we have a queue that is associated with support@abc.com.zz and we
have two email aliases pointing to that account: producta@abc.com.zz and
productb@abc.com.zz

When a ticket is opened by sending to one of the two email addresses we want
the RT system email correspondence to come back from producta@abc.com.zz and
productb@abc.com.zz…

Any clues ?

Thanks
John

2

We have a need to alias a number of email addresses into a single queue on
RT - this can be done by our email server quite simply.

Our problem is that we do not know if/how RT could then ‘pick up’ or
substitute the configured correspondence email address for the given queue
with the address to which the original request was sent.
Request Tracker Wiki
Is it what you need?

Imagine we have a queue that is associated with support@abc.com.zz and we
have two email aliases pointing to that account: producta@abc.com.zz and
productb@abc.com.zz

When a ticket is opened by sending to one of the two email addresses we want
the RT system email correspondence to come back from producta@abc.com.zz and
productb@abc.com.zz…

Any clues ?

Thanks
John

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