Outbound Email Source Address

We have a need to alias a number of email addresses into a single queue on
RT - this can be done by our email server quite simply.

Our problem is that we do not know if/how RT could then ‘pick up’ or
substitute the configured correspondence email address for the given queue
with the address to which the original request was sent.

Imagine we have a queue that is associated with support@abc.com.zz and we
have two email aliases pointing to that account: producta@abc.com.zz and
productb@abc.com.zz

When a ticket is opened by sending to one of the two email addresses we want
the RT system email correspondence to come back from producta@abc.com.zz and
productb@abc.com.zz…

Any clues ?

Thanks
John

We have a need to alias a number of email addresses into a single queue on
RT - this can be done by our email server quite simply.

Our problem is that we do not know if/how RT could then ‘pick up’ or
substitute the configured correspondence email address for the given queue
with the address to which the original request was sent.
http://wiki.bestpractical.com/index.cgi?MultipleOutgoingEmailAddresses
Is it what you need?

Imagine we have a queue that is associated with support@abc.com.zz and we
have two email aliases pointing to that account: producta@abc.com.zz and
productb@abc.com.zz

When a ticket is opened by sending to one of the two email addresses we want
the RT system email correspondence to come back from producta@abc.com.zz and
productb@abc.com.zz…

Any clues ?

Thanks
John


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