We have a need to alias a number of email addresses into a single queue on
RT - this can be done by our email server quite simply.
Our problem is that we do not know if/how RT could then ‘pick up’ or
substitute the configured correspondence email address for the given queue
with the address to which the original request was sent.
Imagine we have a queue that is associated with email@example.com and we
have two email aliases pointing to that account: firstname.lastname@example.org and
When a ticket is opened by sending to one of the two email addresses we want
the RT system email correspondence to come back from email@example.com and
Any clues ?