Out of space error?

RT Users
1

hello list.

we have had RT up and running for a few weeks now on a brand new sun
V240 machine with a gig of ram.

Going over the logs today, this error was found:

Oct 12 14:16:31 xxx.metrocast.net RT:
rt-3.0.12-367-823.10.3442600870343@metrocast.net\nCould not send mail.
-Not enough space at /usr/local/rt3/lib/RT/Action/SendEmail.pm line
269.\n\nStack:\n

im not to sure where exactly im out of space, i have plenty of space
available. We have memory and swap space free, so i dont know where else
to look.

any help would be greatly appreciated.

Thanks in Advanced

John Barbieri

2

Send us a df.On Tue, 12 Oct 2004, John Barbieri wrote:

}hello list.
}
}
}we have had RT up and running for a few weeks now on a brand new sun V240
}machine with a gig of ram.
}
}Going over the logs today, this error was found:
}
} Oct 12 14:16:31 xxx.metrocast.net RT:
}rt-3.0.12-367-823.10.3442600870343@metrocast.net\nCould not send mail. -Not
}enough space at /usr/local/rt3/lib/RT/Action/SendEmail.pm line 269.\n\nStack:\n
}
}
}im not to sure where exactly im out of space, i have plenty of space available.
}We have memory and swap space free, so i dont know where else to look.
}
}any help would be greatly appreciated.
}
}
}Thanks in Advanced
}
}John Barbieri
}
}
}_______________________________________________
}The rt-users Archives
}
}Be sure to check out the RT wiki at http://wiki.bestpractical.com
}

Matthew Joseff, Director Technical Operations
(p) 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

3

You may have plenty of disk space, but I’m sure that it is partitioned.
For instance if the mail boxes are kept in /var/mail, /var could have
filled up.On Tue, 2004-10-12 at 15:00, John Barbieri wrote:

hello list.

we have had RT up and running for a few weeks now on a brand new sun
V240 machine with a gig of ram.

Going over the logs today, this error was found:

Oct 12 14:16:31 xxx.metrocast.net RT:
rt-3.0.12-367-823.10.3442600870343@metrocast.net\nCould not send mail.
-Not enough space at /usr/local/rt3/lib/RT/Action/SendEmail.pm line
269.\n\nStack:\n

im not to sure where exactly im out of space, i have plenty of space
available. We have memory and swap space free, so i dont know where else
to look.

any help would be greatly appreciated.

Thanks in Advanced

John Barbieri

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com

4

no recent changes at all. when you say logging? what kind of logging? i
know i had to change something in RT_SiteConfig.pm since i am using a
sun box, and with solaris, theres a different way to connect to syslog.

I am see these errors in dmesg output.

How hard would it be to go from 3.0.12 to 3.2?? This is a production box
and it cant experience a whole lot of downtime.

and as you can see from the DF, every partition has plenty of free space…

according to top on the device, i am running a bit low on resources, but
the amount of resources free doesnt appear to move at all:

Memory: 1024M real, 22M free, 1663M swap in use, 160M swap free

Talk about being a memory hog… i read from somewhere to run 5
instances of fast cgi…is this to much???

thanks again for the help…

John

DF:

Filesystem size used avail capacity Mounted on
}/dev/md/dsk/d1 992M 79M 854M 9% /
}/dev/md/dsk/d4 9.8G 2.0G 7.8G 21% /usr
}/proc 0K 0K 0K 0% /proc
}mnttab 0K 0K 0K 0% /etc/mnttab
}fd 0K 0K 0K 0% /dev/fd
}/dev/md/dsk/d3 3.9G 136M 3.8G 4% /var
}swap 160M 32K 160M 1% /var/run
}swap 160M 96K 160M 1% /tmp
}/dev/md/dsk/d6 18G 749M 17G 5% /metro

Matthew Joseff wrote:

Any recent changes? To what file are you logging RT? Can you
upgrade to 3.2.1?

Scott T. Hildreth wrote:

5

}How hard would it be to go from 3.0.12 to 3.2?? This is a production box and it
}cant experience a whole lot of downtime.

Not hard at all. Just create a backup copy of your current build “just in
case”.

Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

6

Would this be part of the problem?

I ran a top and this is one instance of mason_handler

PID USERNAME LWP PRI NICE SIZE RES STATE TIME CPU COMMAND
1365 www 1 59 0 1383M 437M sleep 6:21 0.00% mason_handler.f

in my opinion, is thats just a little to much memory being used? I have
five instances running, but all the other ones are ~50MB, not 437MB!
Should I try killing apache and restart it?? is there a memory leak or
something?

Please advise, we really cant go on much longer without being able to
send emails through RT.

Its weird, some emails go through, and some dont. Whats going on?!?!

Thanks

John
Matthew Joseff wrote:> On Wed, 13 Oct 2004, John Barbieri wrote:

}How hard would it be to go from 3.0.12 to 3.2?? This is a production box and it
}cant experience a whole lot of downtime.

Not hard at all. Just create a backup copy of your current build “just in
case”.