I found we have a vendor that also uses RT.
We had a ticket open with them, which got opened when they mailed a
password to one of our RT-maintained email-addresses and created an
autoreply which triggered an autoreply from their RT.
Now, whenever I close the ticket, I get it re-opened again by an
autoreply from their RT…
How do I get out of this?
Is there a way to have RT ignore autoreplies from its “cousins”?
Thanks in advance,