Other RT products/plugins?

RT Users
1

Dear list,

I was looking through the announcement archives and so far have seen nad
installed:

  • Journal
  • Tree View
  • RTFM
  • Asset Tracker
  • API Online Docs

Are there any more that are available?

Many thanks,

Gavin.

Kind Regards,

Gavin Henry.
Managing Director.

T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 742001
E ghenry@suretecsystems.com

Open Source. Open Solutions™.

http://www.suretecsystems.com/

2

Dear list,

I was looking through the announcement archives and so far have seen nad
installed:

  • Journal
  • Tree View
  • RTFM
  • Asset Tracker
  • API Online Docs

Are there any more that are available?

If you look in the Asset Tracker subversion repository you will
see 2 other RT apps that I haven’t announced. One is called
Network Service Assessment and what it does is allow you to
compare the XML results of an nmap scan against systems in
Asset Tracker. When it finds an unauthorized server on the
network it can create a ticket for someone to look at.

The other is a small application for keeping tracking of who
is on-call.

Both are as-is, little to no documentation, and I can’t spend
much time giving support on them. They should be easy to install
though if you look through the code to see what queues and custom
fields they depend on.

There is also a subversion directory to hold Location Tracker, but
it doesn’t exist yet.

-Todd

3

Dear list,

I was looking through the announcement archives and so far have seen nad
installed:

  • Journal
  • Tree View
  • RTFM
  • Asset Tracker
  • API Online Docs

Are there any more that are available?

If you look in the Asset Tracker subversion repository you will
see 2 other RT apps that I haven’t announced. One is called
Network Service Assessment and what it does is allow you to
compare the XML results of an nmap scan against systems in
Asset Tracker. When it finds an unauthorized server on the
network it can create a ticket for someone to look at.

This sounds very useful for some of our clients.

We’ll take a look sometime soon, thanks.

The other is a small application for keeping tracking of who
is on-call.

OK.

Both are as-is, little to no documentation, and I can’t spend
much time giving support on them. They should be easy to install
though if you look through the code to see what queues and custom
fields they depend on.

Will do.

There is also a subversion directory to hold Location Tracker, but
it doesn’t exist yet.

Kind Regards,

Gavin Henry.
Managing Director.

T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 742001
E ghenry@suretecsystems.com

Open Source. Open Solutions™.

http://www.suretecsystems.com/

4

I have spent nearly a week looking on Google and on this mailing list’s
archives. While I have found some information on resolving tickets
through email I have not found any information about doing all Admin
functionality through email (take, open, reply, comment, resolve,
etc…). I don’t think I’m the first person to have wanted this so if
anyone has any information or can provide any links on the subject I
would greatly appreciate it. Thank you all for your time.

-Michael

5

Sorry for the ignorance, but where can I get these applications?

M.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gavin
Henry
Sent: Wednesday, July 20, 2005 7:15 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Other RT products/plugins?

Dear list,

I was looking through the announcement archives and so far have seen
nad
installed:

  • Journal
  • Tree View
  • RTFM
  • Asset Tracker
  • API Online Docs

Are there any more that are available?

If you look in the Asset Tracker subversion repository you will see 2
other RT apps that I haven’t announced. One is called Network Service
Assessment and what it does is allow you to compare the XML results of

an nmap scan against systems in Asset Tracker. When it finds an
unauthorized server on the network it can create a ticket for someone
to look at.

This sounds very useful for some of our clients.

We’ll take a look sometime soon, thanks.

The other is a small application for keeping tracking of who is
on-call.

OK.

Both are as-is, little to no documentation, and I can’t spend much
time giving support on them. They should be easy to install though if
you look through the code to see what queues and custom fields they
depend on.

Will do.

There is also a subversion directory to hold Location Tracker, but it
doesn’t exist yet.

Kind Regards,

Gavin Henry.
Managing Director.

T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 742001
E ghenry@suretecsystems.com

Open Source. Open Solutions™.

http://www.suretecsystems.com/
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

6

Sorry for the ignorance, but where can I get these applications?

M.

Asset Tracker: http://atwiki.chaka.net/

The others I mentioned are in the AT subversion repository
which is linked to from the wiki.

-Todd

7

Sorry for the ignorance, but where can I get these applications?

M.

Most from: Jesse Vincent (JESSE) - metacpan.org

Package:
http://atwiki.chaka.net/at-1.2.0.tar.gz

Demo:
http://rt.chaka.net/AssetTracker/index.html?user=guest&pass=guest

HTH.

Kind Regards,

Gavin Henry.
Managing Director.

T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 742001
E ghenry@suretecsystems.com

Open Source. Open Solutions™.

http://www.suretecsystems.com/

8

I have spent nearly a week looking on Google and on this mailing list’s
archives. While I have found some information on resolving tickets
through email I have not found any information about doing all Admin
functionality through email (take, open, reply, comment, resolve,
etc…). I don’t think I’m the first person to have wanted this so if
anyone has any information or can provide any links on the subject I
would greatly appreciate it. Thank you all for your time.

You might want to look at:

http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

I modified it to set the DueDate of a ticket. You should be able to use
it to set pretty much any ticket value.

Michael

9

I have spent nearly a week looking on Google and on this mailing list’s
archives. While I have found some information on resolving tickets
through email I have not found any information about doing all Admin
functionality through email (take, open, reply, comment, resolve,
etc…). I don’t think I’m the first person to have wanted this so if
anyone has any information or can provide any links on the subject I
would greatly appreciate it. Thank you all for your time.

Are you just looking for admin-via-email or just general
admin-not-via-web? If a commandline interface would work, check
out the file rt, in $RT_HOME/bin/rt

./rt help

** THIS IS AN UNSUPPORTED PREVIEW RELEASE **
** PLEASE REPORT BUGS TO rt-bugs@fsck.com **

This is a command-line interface to RT 3.

It allows you to interact with an RT server over HTTP, and offers an
interface to RT’s functionality that is better-suited to automation
and integration with other tools.

In general, each invocation of this program should specify an action
to perform on one or more objects, and any other arguments required
to complete the desired action.

For more information:

- rt help actions       (a list of possible actions)
- rt help objects       (how to specify objects)
- rt help usage         (syntax information)

- rt help config        (configuration details)
- rt help examples      (a few useful examples)
- rt help topics        (a list of help topics)
  • Lamont
    “I am not an atomic playboy.”