Hi Folks!
I’m just getting RTFM set up on a new RT install, and I’m wondering how
folks have organized their content. Here’s my questions/thoughts…
Should Classes be broad and general, or specific? (ie. Computers vs
Notebooks, Desktops, etc.)
What custom fields do folks tend to use? I’m personally thinking of
- Keywords
- Question
- Answer
- Applies to (products)
- External URL
Are there any other good ones to have that I haven’t thought of?
Thanks for your time!
/Mike