I’m in the middle of configuring an RT 3.4.5 system on Gentoo and
everything is running beautifully except for one thing - the
organisation string is stuck as “example.com”. E.g. "RT for example.com"
on the front screen.
This is my 2nd shot at setting up RT on this same box, the first time
was RT 3.4.3 and the organisation string was fine but the general
functioning of RT wasn’t.
I followed the install HOWTO for Gentoo both times, except for the fact
that the 3.4.5 install was an upgrade (using webapp-config) from the
previous 3.4.3 system.
As recommended I copied RT_Config.pm to RT_SiteConfig.pm, made my
changes to both $rtname and $Organization (plus a few other things, like
timezone). The changes to RT_SiteConfig.pm were made immediately after
Since having this trouble I’ve tried doing a full uninstall using
webapp-config, dropping the database and recreating, then reinstalling
via webapp-config. I also tried editing RT_Config.pm directly and it
didn’t help. In case it matters, this install is in a vhost environment
and I’m running the FastCGI Apache2 config.
If anyone has any ideas of anything I can check I’d be most grateful.
I’ve double checked everything I’m aware of and am still scratching my head.
Thanks in advance,
Senior Technical Officer
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