Hello list,
I searched for this topic but didn’t find anything, so I post this question:
Is there predictable order of file(name)s when I add more than one file
as an attachment to a ticket correspondance?
It looks like that neither order of uploading nor renaming the files
(01…02…03… 04…) will result in a desired order of appearance in
ticket transaction.
I would like to reply to a ticket
"Dear User, please follow the steps 1…4 as shown in the screenshots"
and have the screenshots shown in Ticket History in desired order.
Creating a reply for each of the screenshots is possible but painful and
ugly.
Any suggestions for a workaround or where to look for that problem?
Hello list,
I searched for this topic but didn’t find anything, so I post this
question again:
Is there predictable order of file(name)s when I add more than one file
as an attachment to a ticket correspondance?
It looks like that neither order of uploading nor renaming the files
(01…02…03… 04…) will result in a desired order of appearance in
ticket transaction.
I would like to reply to a ticket
"Dear User, please follow the steps 1…4 as shown in the screenshots"
and have the screenshots shown in Ticket History in desired order.
Creating a reply for each of the screenshots is possible but painful.
Any suggestions for a workaround or where to look for that problem?
Hello Olaf,
Did you ever get an answer to this question? I don’t quite
understand how RT chooses the order of the
attachments - it doesn’t seem to be based on file size, name or date of
creation!
Thank you,
Judy Gaukel
Hello list,
I searched for this topic but didn’t find anything, so I post this
question again:
Is there predictable order of file(name)s when I add more than one file
as an attachment to a ticket correspondance?
It looks like that neither order of uploading nor renaming the files
(01…02…03… 04…) will result in a desired order of appearance in
ticket transaction.
I would like to reply to a ticket
"Dear User, please follow the steps 1…4 as shown in the screenshots"
and have the screenshots shown in Ticket History in desired order.
Creating a reply for each of the screenshots is possible but painful.
Any suggestions for a workaround or where to look for that problem?