/opt/rt3/local question

RT Users
1

I installed RT::Action::NotifyGroup (by Ruslan Zakirov) using the CPAN
shell. But when I go to Configure a new scrip, “Notify Group” does not
appear in the Action dropdown.

Is there something I need to deo to get RT to look in /opt/rt3/local ?

Here’s a snippet from the CPAN shell:

Running make install
Installing /opt/rt3/local/lib/RT/Action/NotifyGroup.pm
Installing /opt/rt3/local/lib/RT/Action/NotifyGroupAsComment.pm
Installing /usr/share/man/man3/RT::Action::NotifyGroup.3pm
Installing /usr/share/man/man3/RT::Action::NotifyGroupAsComment.3pm
Writing /opt/rt3/local/lib/auto/RT/Action/NotifyGroup/.packlist
Appending installation info to
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/perllocal.pod
Installing /opt/rt3/local/sbin/rt-notify-group-admin
/usr/bin/make install – OK

Thanks,
Phil

2

Apache has been restarted, right?

Phil Lawrence wrote:

I installed RT::Action::NotifyGroup (by Ruslan Zakirov) using the CPAN
shell. But when I go to Configure a new scrip, “Notify Group” does
not appear in the Action dropdown.

Is there something I need to deo to get RT to look in /opt/rt3/local ?

Here’s a snippet from the CPAN shell:

Running make install
Installing /opt/rt3/local/lib/RT/Action/NotifyGroup.pm
Installing /opt/rt3/local/lib/RT/Action/NotifyGroupAsComment.pm
Installing /usr/share/man/man3/RT::Action::NotifyGroup.3pm
Installing /usr/share/man/man3/RT::Action::NotifyGroupAsComment.3pm
Writing /opt/rt3/local/lib/auto/RT/Action/NotifyGroup/.packlist
Appending installation info to
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/perllocal.pod
Installing /opt/rt3/local/sbin/rt-notify-group-admin
/usr/bin/make install – OK

Thanks,
Phil

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

Drew Barnes wrote:

Apache has been restarted, right?

yep. twice. :slight_smile:

4

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Yes you need to create a database entry for the new Scrip Action. I’m
not familiar with that specific Scrip Action but if you check out the
database entries for the default Scrip Actions you can probably figure
out how to create an appropriate entry.

jbw

Phil Lawrence wrote:

I installed RT::Action::NotifyGroup (by Ruslan Zakirov) using the CPAN
shell. But when I go to Configure a new scrip, “Notify Group” does not
appear in the Action dropdown.

Is there something I need to deo to get RT to look in /opt/rt3/local ?

Here’s a snippet from the CPAN shell:

Running make install
Installing /opt/rt3/local/lib/RT/Action/NotifyGroup.pm
Installing /opt/rt3/local/lib/RT/Action/NotifyGroupAsComment.pm
Installing /usr/share/man/man3/RT::Action::NotifyGroup.3pm
Installing /usr/share/man/man3/RT::Action::NotifyGroupAsComment.3pm
Writing /opt/rt3/local/lib/auto/RT/Action/NotifyGroup/.packlist
Appending installation info to
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/perllocal.pod
Installing /opt/rt3/local/sbin/rt-notify-group-admin
/usr/bin/make install – OK

Thanks,
Phil

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com
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5

Joby Walker wrote:

Phil Lawrence wrote:

I installed RT::Action::NotifyGroup (by Ruslan Zakirov)
using the CPAN shell. But when I go to Configure a new
scrip, “Notify Group” does not appear in the Action
dropdown.

Yes you need to create a database entry for the new Scrip Action.

Ruslan included a command line script to do just that… Sorry I had
missed it. Here’s example usage:

cpan

cpan> install RT::Action::NotifyGroup
cpan> quit

/opt/rt3/local/sbin/rt-notify-group-admin \

–create ‘Notify RT Wranglers’
–group ‘RT Wranglers’

/opt/rt3/local/sbin/rt-notify-group-admin \

–list
Name: Notify RT Wranglers
Module: NotifyGroup
Members:
Group => RT Wranglers

Great!
Phil