Hi,
I have unowned ticket. On update page
https://rt.site.com/Ticket/Update.html…
I write comment, status change to resolved and select resolver from list
at this moment is order - correspond,resolve and finally take ticket -
this generates emailing to other ccs (in unowned ticket)
Better should be take-correspond-resolve
Is possible set up order of operation on ticket update via web interface ?
Thanks
Radek