OpenTicket ScripAction

RT Developers
1

This very simple ScripAction will change a “new” ticket’s status
to “open”.

Suggested usage: one of

OnOwnerChange OpenTicket with template Blank
OnTicketPickup OpenTicket with template Blank

OpenTicket.README (227 Bytes)

OpenTicket.tar.gz (1.27 KB)

2

Subject: [rt-devel] [contrib] OpenTicket ScripAction

This very simple ScripAction will change a “new” ticket’s status
to “open”.

I’ve extended this, to be able to set the status to any possible status
that RT::Ticket->SetStatus will accept. The status can be defined in the
Argument, or in the Template.

Suggested usage:

with Argument (being just 'resolved'):

	OnSomeCondition SetResolved with Template Blank
or
	OnCorrespondWhenNew SetOpen with Template Blank

with Template (containing just the word 'resolved'):

	OnSomeCondition SetStatus with Template Resolved

Installation instructions:

Copy SetStatus.pm to lib/RT/Action/ as SetStatus.pm

Edit insert_action_SetStatus.pl for your local RT directories, and
referring to the example, choose the name of the Action(s) you
wish to create.  By default, the following would be created:

	SetStatus, SetResolved, SetNew, SetOpen, SetStalled

Run insert_action_SetStatus.pl to create these.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security

SetStatus.pm (1.29 KB)

insert_action_SetStatus.pl (2.65 KB)