We’re using RT 2.0.13 here on Linux, and it’s working great. We want to
use RT in a mode where we send all the emails into RT, not the customers
directly. I’d like a way, if it’s possible, to send an email into RT
with some special tags in the body (or maybe headers, but that’s harder
to do with most MUAs) that indicate which queue to go into, what the
initial state should be, and especially who the originator should be.
Currently I have to edit every single ticket after I send it in to
change the originator to the person who sent the email to me, and fill
in the state, keywords, and so on.
Is there a way to do this?
– Gary Oberbrunner