Open vs. stalled status


#1

Isn’t “stalled” an open ticket without recent action
or otherwise deferred? How do we display this
"not-resolved" as opposed to “open”?

I know. Next release ,


<a class='attachment' href='/uploads/db7930/original/1X/00ae80e65e135231d03ac4adc3b256433ca5abb8.vcf'>saint.vcf</a> (1.51 KB)

#2

[followups to rt-users]

Stalled is a status that was originally meant to be hand-set when
a ticket was waiting on something like a vendor or the user. When
a stalled ticket is replied to, it gets automatically opened.
Stalled tickets show up in the web ui [for example] when you
search for tickets with status of “any, stalled or unresolved”

jOn Wed, Jul 26, 2000 at 05:28:23PM -0500, Dan St.André wrote:

Isn’t “stalled” an open ticket without recent action
or otherwise deferred? How do we display this
"not-resolved" as opposed to “open”?

I know. Next release ,


jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
that’s security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
-robin@apocalypse.org


#3

Isn’t “stalled” an open ticket without recent action
or otherwise deferred? How do we display this
"not-resolved" as opposed to “open”?

If there’s an archive of these lists around, I described how to add a "pending"
status to WebRT a few months ago. It’s fairly simple.

brandon s. allbery os/2,linux,solaris,japh allbery@kf8nh.apk.net
system administrator kthkrb,heimdal,gnome,rt,cyrus allbery@ece.cmu.edu
carnegie mellon / electrical and computer engineering kf8nh