[followups to rt-users]
Stalled is a status that was originally meant to be hand-set when
a ticket was waiting on something like a vendor or the user. When
a stalled ticket is replied to, it gets automatically opened.
Stalled tickets show up in the web ui [for example] when you
search for tickets with status of “any, stalled or unresolved”
jOn Wed, Jul 26, 2000 at 05:28:23PM -0500, Dan St.André wrote:
Isn’t “stalled” an open ticket without recent action
or otherwise deferred? How do we display this
"not-resolved" as opposed to “open”?
I know. Next release ,
jesse reed vincent — firstname.lastname@example.org — email@example.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
that’s security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative