All,
I am running the latest version of RT.
I am researching a method that I can use to open a ticket from a web
page not hosted on the RT system I have set up. I would rather not use
email unless I absolutely have to.
The interface I am working on is an Ajax enabled content filter block
page. It has an option to request that a site be unblocked in line to
the page. I want that unblock request to drop into a ticket without the
user interacting with the RT system.
I am using jquery as the core of my JavaScript, which intercepts the
submit button click, and posts the data to RT. Everything works
perfectly, except RT issuing a 302 back to my script, which is due to
authentication (this was validated through a packet capture).
I have two options, to push this create ticket request without
authentication or to figure out how RT expects authentication in
relation to ticket creation requests.
Regards,
Seann
I am researching a method that I can use to open a ticket from a web
page not hosted on the RT system I have set up. I would rather not
use email unless I absolutely have to.
The interface I am working on is an Ajax enabled content filter
block page. It has an option to request that a site be unblocked in
line to the page. I want that unblock request to drop into a ticket
without the user interacting with the RT system.
I am using jquery as the core of my JavaScript, which intercepts the
submit button click, and posts the data to RT. Everything works
perfectly, except RT issuing a 302 back to my script, which is due
to authentication (this was validated through a packet capture).
I have two options, to push this create ticket request without
authentication or to figure out how RT expects authentication in
relation to ticket creation requests.
A standard RT expects authentication as username/password. You can
look at how issues.bestpractical.com implements the Login as Guest
button using JS to get an idea of what you might need to do. You
may be able to post the appropriate parameters along with your
create request.
However, email would make it easy to set the Requestor properly as the
user submitting your form.
-kevin
All,
I am running the latest version of RT.
I am researching a method that I can use to open a ticket from a web page
not hosted on the RT system I have set up. I would rather not use email
unless I absolutely have to.
The interface I am working on is an Ajax enabled content filter block page.
It has an option to request that a site be unblocked in line to the page. I
want that unblock request to drop into a ticket without the user interacting
with the RT system.
I am using jquery as the core of my JavaScript, which intercepts the submit
button click, and posts the data to RT. Everything works perfectly, except
RT issuing a 302 back to my script, which is due to authentication (this was
validated through a packet capture).
I have two options, to push this create ticket request without
authentication or to figure out how RT expects authentication in relation to
ticket creation requests.
Take a look at RT-Extension-ViaLink-UpdateTicket-0.02 - update tickets without credentials using a link - metacpan.org.
I wrote it for 3.8 and havn’t tested with 4.0.x, but it should work.
Regards,
Seann
Best regards, Ruslan.