I’d like to write a simple cron job to auto-set all overdue stalled
tickets back to Open.
This seems like it should be fairly simple, but I’m falling down
I would expect this to be something like:
rt-crontool --search RT::Search::ActiveTicketsInQueue \ --search-arg support \ --condition RT::Condition::Overdue \ --condition-arg \ --action RT::Action::SetStatus \ --action-arg open
However, there is no RT::Action::SetStatus.
Now, I believe that this would be fairly trivial to write (very much
like RT::Action::SetPriority), except I find it difficult to believe
that there isn’t something shipped with RT that does this, leading me to
think I must be looking in the wrong place.
Do I really need to write RT::Action::SetStatus, or should I be doing