Open Incident via API linked to IR

pedro.cunha · February 16, 2022, 11:07am

Hi community,

I need a flow via API to take ticket and create incident linked to the IR itself.

I’ve been reading the API RTIR documentation but did not find anything.

Hope someone can help me.

Regards

knation · February 16, 2022, 1:34pm

Which version of RT? If you’re on 5.x.x you can use REST2!

pedro.cunha · February 16, 2022, 2:58pm

Yes, I am using REST2.

As the documentation provided I am using the Update a ticket, with links update endpoint but the output is empty…

Also, there is no update on the IR.

Regards

knation · February 16, 2022, 4:05pm

Seems to work for me:

curl -X PUT -H "Content-Type: application/json" -u 'root:password' 'http://localhost/REST/2.0/ticket/1'  -d '{ "AddParent": "3" }'
["Ticket 1 member of Ticket 3."]

What version of RT? Anything in the logs?

pedro.cunha · February 16, 2022, 5:11pm

RT Version: 5.0.0

Nothing new in logs…

pedro.cunha · February 18, 2022, 10:56am

Hello,

Any thoughts?

knation · February 18, 2022, 5:32pm

I think its a bug in 5.0.0, I tested originally in 5.0.2. you can check the change log to see if there is something about it and maybe patch it?

pedro.cunha · February 18, 2022, 5:44pm

Yes I will patch it next week and provide feeback about this issue