OnResolve NotifyOwner

RT Users
1

All,

I’ve set up a Scrip in one of my queues as OnResolve NotifyOwner with a
template I created. Nothing custom - however it just isn’t working. I
always get:

[Mon Mar 8 18:45:13 2004] [info]:
rt-3.0.8-221-895.12.6503079574066@privacyinc.com
No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:257)

I’m baffled, as this should be pretty straightforward behavior and I
can’t believe that if it was a bug I’m the only one who would see it…

Thoughts?

Thanks,

Jim Goss
Director of Network Operations
Privacy, Inc.

2

My bad… forgot to mention I’m using RT3.0.8 on a Fedora system…

Thanks,

Jim Goss
Director of Network Operations
Privacy, Inc.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Jim Goss
Sent: Monday, March 08, 2004 1:46 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] OnResolve NotifyOwner

All,

I’ve set up a Scrip in one of my queues as OnResolve NotifyOwner with
a
template I created. Nothing custom - however it just isn’t working.
I
always get:

[Mon Mar 8 18:45:13 2004] [info]:
rt-3.0.8-221-895.12.6503079574066@privacyinc.com
No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:257)

I’m baffled, as this should be pretty straightforward behavior and I
can’t believe that if it was a bug I’m the only one who would see
it…

Thoughts?

Thanks,

Jim Goss
Director of Network Operations
Privacy, Inc.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

3

In your testing, is the owner the one resolving the ticket?
If so, see $NotifyActor in RT_SiteConfig.pm.

-ToddOn Mon, Mar 08, 2004 at 01:46:15PM -0600, Jim Goss wrote:

All,

I’ve set up a Scrip in one of my queues as OnResolve NotifyOwner with a
template I created. Nothing custom - however it just isn’t working. I
always get:

[Mon Mar 8 18:45:13 2004] [info]:
rt-3.0.8-221-895.12.6503079574066@privacyinc.com
No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:257)

I’m baffled, as this should be pretty straightforward behavior and I
can’t believe that if it was a bug I’m the only one who would see it…

Thoughts?

Thanks,

Jim Goss
Director of Network Operations
Privacy, Inc.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

Doh! I knew it would end up being something silly on my part. Thanks
for the sanity check… I just changed that option and its working
perfectly now…

Thanks,

Jim Goss
Director of Network Operations
Privacy, Inc.

-----Original Message-----
From: Todd Chapman [mailto:rt@chaka.net]
Sent: Monday, March 08, 2004 1:01 PM
To: Jim Goss
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] OnResolve NotifyOwner

In your testing, is the owner the one resolving the ticket?
If so, see $NotifyActor in RT_SiteConfig.pm.

-Todd

All,

I’ve set up a Scrip in one of my queues as OnResolve NotifyOwner
with a
template I created. Nothing custom - however it just isn’t working.
I
always get:

[Mon Mar 8 18:45:13 2004] [info]:
rt-3.0.8-221-895.12.6503079574066@privacyinc.com
No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:257)

I’m baffled, as this should be pretty straightforward behavior and I
can’t believe that if it was a bug I’m the only one who would see
it…

Thoughts?

Thanks,

Jim Goss
Director of Network Operations
Privacy, Inc.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm