We have a scrip setup for ‘On Owner Change Notify Owner with template
Transaction’. Unfortunately, it does nothing when you go to the people
section and reassign the ticket. This is not what I would expect.
I have debugging on for logging, there is nothing logged when a ticket
has the owner changed. When other tickets call scrips it logs the action
- so I suspect that somewhere the condition is not being called. It is
global, just like out other scrips that are working.
Is this a bug any others have been having? If not, any ideas how to
start finding the issue?