I just replied to a ticket and used a “One-Time CC” of another person. The ticket shows that it emailed that person, but not the Requestor. I thought it was supposed to use One-Time CC and One-Time BCC as additional addresses, not replacements.
Can anyone confirm the proper behavior and, if I’m not see it, what I should check to correct it?
For what it’s worth, I didn’t see anything out of place in the queue’s “Scrips” section, but I might have missed something.