One time CC and BCC do not send

RT Users
1

Greetings,

users added in one time BCC and CC do not receive email. do these fields
have to be email addresses that exist in the realm of RT? or can they be
arbitrary? how should i go about providing some more debug information to
trace down where this problem is coming from?

im using sendmailpipe to deliver email.

nimbius@sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org

2

John,

Do you have a scrip for “Notify Others” for that Queue?

Kenn
LBNLOn 11/4/2009 5:07 AM, John Roman wrote:

Greetings,

users added in one time BCC and CC do not receive email. do these fields
have to be email addresses that exist in the realm of RT? or can they be
arbitrary? how should i go about providing some more debug information to
trace down where this problem is coming from?

im using sendmailpipe to deliver email.

nimbius@sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org

The rt-users Archives

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Buy a copy at http://rtbook.bestpractical.com

3

that fixed it. thank you.On Wed, 4 Nov 2009, Ken Crocker wrote:

Date: Wed, 04 Nov 2009 09:33:21 -0800
From: Ken Crocker kfcrocker@lbl.gov
To: John Roman nimbius@sdf.lonestar.org
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] one time CC and BCC do not send

John,

Do you have a scrip for “Notify Others” for that Queue?

Kenn
LBNL

On 11/4/2009 5:07 AM, John Roman wrote:

Greetings,

users added in one time BCC and CC do not receive email. do these fields
have to be email addresses that exist in the realm of RT? or can they be
arbitrary? how should i go about providing some more debug information to
trace down where this problem is coming from?

im using sendmailpipe to deliver email.

nimbius@sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com

nimbius@sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org