Is there a way to make RT only open one ticket for all alerts it is
receiving from a specific device?
Lets say it is coming from device@domain.com. I only want it to open 1
ticket. This is to keep track of the alerts it is sending in only one
ticket.
Thank you for your assistance.
At Tuesday 7/3/2007 10:05 AM, slamp slamp wrote:
Is there a way to make RT only open one ticket for all alerts it is
receiving from a specific device?Lets say it is coming from device@domain.com. I only want it to open 1
ticket. This is to keep track of the alerts it is sending in only one
ticket.Thank you for your assistance.
What you could do is create a ticket manually and then put the magic
string including the ticket number [your.rt.name #12121] in the
subject line for all the alerts from the device.
A bit kludgey but it should work.
Steve
Is there a way to make RT only open one ticket for all alerts it is
receiving from a specific device?Lets say it is coming from device@domain.com. I only want it to open 1
ticket. This is to keep track of the alerts it is sending in only one
ticket.What you could do is create a ticket manually and then put the magic
string including the ticket number [your.rt.name #12121] in the subject
line for all the alerts from the device.
I used to have this setup by fixing the Subject line so it had the
ticket id in it (like what Steve just said) - this was OK, until the
ticket had been reopened a few hundred times, then all got very slow due
to the number of transactions. It works, but not in the long term.
Toby
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