Hello!
Sorry for my English, I do not speak well.
RT 3.8.7
I have a scrip, that notifies Responsible Person on any transaction, the
stage is TransactionBatch
Template :
{
my @batch = @{ $Ticket->TransactionBatch };
foreach my $txn ( @batch ) {
$OUT .= '* ' . $txn->Description . "\n";
}
return $OUT;
}
Very simple. But I have 1 more Scrip (stage: TransactionCreate) that sets
one СА (let’s call it CustomField 3) depending on others CF (CustomField 1
and CustomField 2). So, when I change CustomField 1 and CustomField 2,
Responsible Person receives 3 mails:
1st that CustomField 1 and CustomField 2 were changed.
2nd that CustomField 3 was changed
3rd that CustomField 3 was changed to final value
I need to do something to get only one mail:
1st that CustomField 1 and CustomField 2 were changed.
3rd that CustomField 3 was changed to final value
Thank you!