One "fill in text" custom field acting different

RT Users
1

RT 3.8.7 in production
RT 3.8.10 in development

This has been a long-standing oddity. For a brand new
ticket, note the difference between the fill-in text
"AffectedEmployeeDetails" field below and the other
fill-in-text fields:

[-- Basics --]

blah blah
blah blah

[-- Custom Fields --]

AffectedEmployeeNumbers: (no value)
AffectedEmployeeDetails:
Scope: (no value)
Details: (no value)

Can anyone explain that? We do absolutely nothing with
any of those fields at ticket-creation time. It’s a
problem (minor) because the first time someone modifies
any field and saves, a bogus/confusing line appears as
a notice:

  • is no longer a value for AffectedEmployeeDetails

Then, and only then, does AffectedEmployeeDetails show
as having (no value) like the others.

2

If anyone has any ideas, I would greatly appreciate hearing
them. I’ve spent a good amount of time trying to debug
what is going on here and come up empty-handed so far.On 8/18/2011 1:35 PM, Jeff Blaine wrote:

RT 3.8.7 in production
RT 3.8.10 in development

This has been a long-standing oddity. For a brand new
ticket, note the difference between the fill-in text
“AffectedEmployeeDetails” field below and the other
fill-in-text fields:

==========================================================
[-- Basics --]

blah blah
blah blah

[-- Custom Fields --]

AffectedEmployeeNumbers: (no value)
AffectedEmployeeDetails:
Scope: (no value)
Details: (no value)

Can anyone explain that? We do absolutely nothing with
any of those fields at ticket-creation time. It’s a
problem (minor) because the first time someone modifies
any field and saves, a bogus/confusing line appears as
a notice:

  • is no longer a value for AffectedEmployeeDetails

Then, and only then, does AffectedEmployeeDetails show
as having (no value) like the others.

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