onCorrespond second scrip is ignored + business Date

Hello,

I stumble on a simple problem that I cant fix since I dont know whether it
is a bug or a feature :
I use to have more than one onCorrespond scrip (I believe). Since I
installed Extension::SLA it seems that only the first scrip by Id is
called.

It seems to me that RT::Extension might have introduced that behaviour.

It may also be that I did not noticed it sooner.

However my diagnostic is that there is a 95% chance I introduced a
chair/keyboard bug. :wink:
What is your opinion ?

Since I find Extension SLA quite tough to use, I was thinking of using
Business::Date in a scrip to fix Due Date in two business Day. �use� works
or do I have to play with BEGIN { } to had the INC paths ?

Thanks

Julien Tayon // digital craftsman // making things simpler (when possible)

I’ve got a very bad feeling about this.
– Han Solo

Hi Julien,

This input is for Business::Hours rather than SLA (never used SLA). I use
Business::Hours both to set an appropriate due date for us (our hours are
8x5) and to generate reminders when the due date is getting close. I use
"use Business::Hours;" in my scripts.

Gene

At 07:53 AM 3/30/2009, jul wrote:

Hello,

I stumble on a simple problem that I cant fix since I dont know whether it
is a bug or a feature :
I use to have more than one onCorrespond scrip (I believe). Since I
installed Extension::SLA it seems that only the first scrip by Id is
called.

It seems to me that RT::Extension might have introduced that behaviour.

It may also be that I did not noticed it sooner.

However my diagnostic is that there is a 95% chance I introduced a
chair/keyboard bug. :wink:
What is your opinion ?

Since I find Extension SLA quite tough to use, I was thinking of using
Business::Date in a scrip to fix Due Date in two business Day. «use» works
or do I have to play with BEGIN { } to had the INC paths ?

Thanks


Julien Tayon // digital craftsman // making things simpler (when possible)

Gene LeDuc, GSEC
Security Analyst
San Diego State University