Is it possible to get the email address from the person sending a
correspondance in?
I’m afraid I haven’t used perl in a few years and was never very good at
it to begin with so I’m having some issues following your object model.
I’m creating a custom action, I’ve already created one and I’m working
on a second, everythings going well except I need to be able to check
the incomming email address, $self->TicketObj->CurrentUser is RT_System,
somehow you figure it out since an incomming email shows up in the Dates
area of the ticket as Updated: User->Name
basicly I need to figure out if the person replying is in a certain
group, I’ve gotten ahold of the group and I’m able to while through it
no problem, but comparing it to the user generating the email is being a
bit difficult.