I use a changed variant of the oncallform.cgi from contrib to generate a
new ticket. I modified it to define an email-address which will be used
to set the owner of the ticket. But now either oncallform.cgi shouldn’t
send out any mail to this email-address or it should send out a mail,
but only one containing the ticket-number and not the description and
comment. Has anyone an idea how to change oncallform.cgi or any other
part of rt to get this behaviour?