"On Steal" Notification

Is it possible to make RT notify the previous owner when a ticket is
stolen by a new owner? I have these two scrips installed right now
globally:

  • OnCorrespond NotifyRequestors Correspondence
  • OnTransaction NotifyOwner Transaction

It does NOT notify the owner when a ticket is stolen. I am running RT
2.0.4 right now; (yeah I know, I’m upgrading soon.)

Dave

David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net

Cool. I was used to the old days when this was a built in feature.

Dave

David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.netOn Mon, 17 Dec 2001, Darrin Walton wrote:

|+ Is it possible to make RT notify the previous owner when a ticket is
|+ stolen by a new owner? I have these two scrips installed right now
|+ globally:

What about the OwnerChange script thats located at:
http://www.fsck.com/pub/rt/contrib/2.0/OwnerChange/

or the NotifyOldOwnwer, which is at:
http://www.fsck.com/pub/rt/contrib/2.0/NotifyOldOwner/

One of those should work for you.

-darrin

|+ Is it possible to make RT notify the previous owner when a ticket is
|+ stolen by a new owner? I have these two scrips installed right now
|+ globally:

What about the OwnerChange script thats located at:
http://www.fsck.com/pub/rt/contrib/2.0/OwnerChange/

or the NotifyOldOwnwer, which is at:
http://www.fsck.com/pub/rt/contrib/2.0/NotifyOldOwner/

One of those should work for you.

-darrin