"On Steal" email causing errors

RT Users
1

I have this template for when a ticket is stolen:

  $old_owner->Load( $Transaction->OldValue );
  $old_owner->EmailAddress(); }

}

A ticket you owned:

{ $Ticket->Subject() }

has been taken by { $Ticket->OwnerObj->Name()}.

{ $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id }

I’ve been using it since around RT 4.0.6 & all has been well. I’m
deploying a new 4.0.13 system & copied the Scrip and Template intot he
new system. When someone does a Steal, it works inside of RT but I get
the following error in the logs:

[Thu May 30 20:20:45 2013] [info]:
rt-4.0.13-1532-1369945245-1205.4-12-0@DOMAIN-REDACTED.com #4/148 -
Scrip 12 On Take (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:285)
[Thu May 30 20:20:45 2013] [info]:
rt-4.0.13-1532-1369945245-1205.4-12-0@DOMAIN-REDACTED.com sent Bcc:
adam@DOMAIN-REDACTED.com
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:316)
[Thu May 30 20:25:52 2013] [info]: Successful login for
adam@DOMAIN-REDACTED.com from IP-REDACTED
(/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:758)
[Thu May 30 20:26:20 2013] [error]: Template parsing error: Can’t call
method “CurrentUser” on an undefined value at template line 1.

Stack:
[template:1]
[/opt/rt4/sbin/…/lib/RT/Template.pm:479]
[/opt/rt4/sbin/…/lib/RT/Template.pm:435]
[/opt/rt4/sbin/…/lib/RT/Template.pm:363]
[/opt/rt4/sbin/…/lib/RT/Template.pm:343]
[/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:138]
[/opt/rt4/sbin/…/lib/RT/Action/Notify.pm:69]
[/opt/rt4/sbin/…/lib/RT/ScripAction.pm:226]
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:448]
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:234]
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:179]
[/opt/rt4/sbin/…/lib/RT/Record.pm:1504]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:3051]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:3115]
[/opt/rt4/share/html/Ticket/Display.html:153]
[/opt/rt4/share/html/Ticket/autohandler:66]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:635]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Template.pm:474)

What happened?

2

Hi,

I don’t remember $self being ever available in Templates, instead of
$self->CurrentUser
use $Transaction->CurrentUser or just RT->SystemUser.On Fri, May 31, 2013 at 12:43 AM, Cena, Stephen (ext. 300) SJC@qvii.comwrote:

**
I have this template for when a ticket is stolen:

To: { my $old_owner = RT::User->new( $self->CurrentUser );
$old_owner->Load( $Transaction->OldValue );
$old_owner->EmailAddress(); }
Subject: Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name() }

A ticket you owned:

{ $Ticket->Subject() }

has been taken by { $Ticket->OwnerObj->Name()}.

{ $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id }

I’ve been using it since around RT 4.0.6 & all has been well. I’m
deploying a new 4.0.13 system & copied the Scrip and Template intot he new
system. When someone does a Steal, it works inside of RT but I get the
following error in the logs:

[Thu May 30 20:20:45 2013] [info]: <
rt-4.0.13-1532-1369945245-1205.4-12-0@DOMAIN-REDACTED.com> #4/148 - Scrip
12 On Take (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:285)
[Thu May 30 20:20:45 2013] [info]: <
rt-4.0.13-1532-1369945245-1205.4-12-0@DOMAIN-REDACTED.com> sent Bcc:
adam@DOMAIN-REDACTED.com (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:316)
[Thu May 30 20:25:52 2013] [info]: Successful login for
adam@DOMAIN-REDACTED.com from IP-REDACTED
(/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:758)
[Thu May 30 20:26:20 2013] [error]: Template parsing error: Can’t call
method “CurrentUser” on an undefined value at template line 1.

Stack:
[template:1]
[/opt/rt4/sbin/…/lib/RT/Template.pm:479]
[/opt/rt4/sbin/…/lib/RT/Template.pm:435]
[/opt/rt4/sbin/…/lib/RT/Template.pm:363]
[/opt/rt4/sbin/…/lib/RT/Template.pm:343]
[/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:138]
[/opt/rt4/sbin/…/lib/RT/Action/Notify.pm:69]
[/opt/rt4/sbin/…/lib/RT/ScripAction.pm:226]
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:448]
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:234]
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:179]
[/opt/rt4/sbin/…/lib/RT/Record.pm:1504]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:3051]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:3115]
[/opt/rt4/share/html/Ticket/Display.html:153]
[/opt/rt4/share/html/Ticket/autohandler:66]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:635]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Template.pm:474)
What happened?

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.

3

Yup, that fixed it! I wonder what caused it to break? It was working
before. Glad its fixed now!

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.com