So I have the next scenario:
On a certain status, I want to send an email to a specific email address, using a template, but I don’t want that email address to be added as Cc, I just want to send that email using a template and after this, that person to be deleted from Cc or something like that.
I was thinking to a solution:
- Create one script to add that email to Cc when the condition is True
- Execute the scrip to
- Create a script to delete that email from Ticket Cc
I want to know if there is a better solution to this.