On single comment send mail to cc

RT Users
1

Hello

The cc field at the comment page does not funktion.
There is no email send to any mail adress I enter there.

If I make a script then a mail is send to all ppl marked cc in the
people field of the ticket.

But I thought the cc field on the comment page should be a one time
notice field directly for this single comment.
And this is exactly what I need.

Is there a bug or has this to be elsewhere configured?

I use rt 2.0.13 and the mail is working.

see you Jörn Albert

2

To enable the CC/BCC fields in the Reply and Comment screens, you
need to set up the additional scrips using the NotifyOtherRecipients
actions. Here are the additional scrips on my machine.

OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence

ttfn,
kevin-----Original Message-----
From: Joern Albert [mailto:j.albert@gom.com]
Sent: Thursday, September 12, 2002 8:32 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] on single comment send mail to cc

Hello

The cc field at the comment page does not funktion.
There is no email send to any mail adress I enter there.

If I make a script then a mail is send to all ppl marked cc in the
people field of the ticket.

But I thought the cc field on the comment page should be a one time
notice field directly for this single comment.
And this is exactly what I need.

Is there a bug or has this to be elsewhere configured?

I use rt 2.0.13 and the mail is working.

see you Jörn Albert

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

3

Kevin,

Has this actually been added to contrib yet? I don't see it and I seem to

remember a stern warning that went with doing it by hand for those not
really familiar with MySQL.

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: cwfox@fujitsu.com
Phone: (808) 934-4102
Pager: (808) 934-1290
Cell: (808) 937-5026-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Ferguson, Kevin
Sent: Thursday, September 12, 2002 04:40
To: ‘Joern Albert’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] on single comment send mail to cc

To enable the CC/BCC fields in the Reply and Comment screens, you
need to set up the additional scrips using the NotifyOtherRecipients
actions. Here are the additional scrips on my machine.

OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence

ttfn,
kevin

-----Original Message-----
From: Joern Albert [mailto:j.albert@gom.com]
Sent: Thursday, September 12, 2002 8:32 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] on single comment send mail to cc

Hello

The cc field at the comment page does not funktion.
There is no email send to any mail adress I enter there.

If I make a script then a mail is send to all ppl marked cc in the
people field of the ticket.

But I thought the cc field on the comment page should be a one time
notice field directly for this single comment.
And this is exactly what I need.

Is there a bug or has this to be elsewhere configured?

I use rt 2.0.13 and the mail is working.

see you J�rn Albert

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

Camron W. Fox wrote:

Has this actually been added to contrib yet? I don’t see it and I seem to
remember a stern warning that went with doing it by hand for those not
really familiar with MySQL.

OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence

It’s in the standard RT distribution since 2.0.12.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

5

Hi,

After some assistance from this mailinglist and testing I got this script
configuration. This makes all cc/bcc and “send comment to requestor” options
to work.

     OnCorrespond NotifyOtherRecipients with template Correspondence
     OnComment NotifyOtherRecipientsAsComment with template Correspondence
     OnCorrespond NotifyRequestorsAndCcs with template Correspondence

/Cheers,

Patrick Harlin, SysAdmin
Luleå University of Technology
Sweden