Does anyone know how this is implemented in RT 4? I know when we used RT 3 at a previous employer, any time a customer replied to a ticket the owner was changed to nobody and if it was resolved, it was re-opened. I would like to implement this behavior here but I didn’t administer that server, and I’m unfamiliar with Scrip writing in general. Any assistance of course would be greatly appreciated.
Thanks,
Shane Vedvik
Does anyone know how this is implemented in RT 4? I know when we used
RT 3 at a previous employer, any time a customer replied to a ticket
the owner was changed to nobody and if it was resolved, it was re-
opened. I would like to implement this behavior here but I didn’t
administer that server, and I’m unfamiliar with Scrip writing in
general. Any assistance of course would be greatly appreciated.
The second of these is a core RT feature (On Correspond Open Ticket).
It sounds like the first was an On Correspond with a user defined
custom commit section that called something like
$self->TicketObj->SetOwner(‘Nobody’)
-kevin