On Reply, Nothing happends

Hi Guy’s,

For the last two day’s my RT has stoped sending mail reply’s. I can actually
reply to the ticket and it gets recorded in the web based interface but
nothing hits maillog and nothing gets sent back to the requestor!!

I’m using:

  • Redhat 8.0
  • perl 5.8.0
  • RT 3.0.8
  • mysql

Any help is much appreciated.

Thanks.

Regards,Rabbie Zalaf
Network Consultant
Leading Edge Internet
02 9497 4024
http://www.leadingedgeinternet.net.au
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Rabbie Zalaf scripted ::

Hi Guy’s,

For the last two day’s my RT has stoped sending mail reply’s. I can
actually reply to the ticket and it gets recorded in the web based
interface but nothing hits maillog and nothing gets sent back to the
requestor!!

I’m using:

  • Redhat 8.0
  • perl 5.8.0
  • RT 3.0.8
  • mysql

Any help is much appreciated.

I think people would need to know your mail program and some
configuration of it. Not likely I can help, but sounds like your
problem lies there. Last I checked (7.3) RH came with sendmail. Is
that true of 8?

For the last two day’s my RT has stoped sending mail reply’s. I can
actually
reply to the ticket and it gets recorded in the web based interface but
nothing hits maillog and nothing gets sent back to the requestor!!

What do you have in your rt.log for the tickets that didn’t generate mail?

Joe Micciche
Progressive Insurance
Voice Platform Engineering
(v) 440.395.1886