On Queue Change problems

RT Users
1

Hi

(First post so forgive me if I miss something!)

I am having trouble using “On Queue Change”. I have two queues set up -
one listening to support@ (“incoming” queue) and the other listening to
rt@ (“general” queue).

Using Notify-Group I have set up two groups:

Dispatchers
Handlers

I have a scrip called “Notify Dispatchers” which applies to the
"incoming" queue:
Condition: On Create
Action: Notify Dispatcher Group
Template: Global template: Transaction
Stage: TransactionCreate

This is working and the Dispatchers get an email notifying them of a new
ticket.

The dispatcher then verifies the validity of the ticket and then moves
the ticket to the “general” queue at which point the “Handlers” group
should get an email. I have set up the following scrip on the "general"
queue:

Condition: On Change Queue
Action: Notify Handlers Group
Template: Global template: Transaction
Stage: TransactionCreate

The ticket moves queue OK but the emails are never sent.

I am running RT 3.2.2/mysql 4.1.10/perl 5.8.3/apache 2.0.51 on Fedora
Core 2.

Any suggests on where to start debugging this?

cheers

Matt