Using RT 4.4.0. I’m trying to understand the best (only? proper?) way to send an email to an alternate email address on ownership. So if I am assigned a ticket, I want a secondary email of mine - not listed currently in RT - to get an email telling me of this. The intent is to integrate with a proprietary IM system which can send notifications on emails. I have a scrip and template which notifies a group email on ownership change, but do not have any logic other than the queue it is tied to.
Now what I want is to get more granular, so that if Alice is assigned a ticket, her alternate email address gets a message, and if Bob is assigned a ticket, his alternate email gets a message, but not both any time something changes for either of them. Again, these email addresses are not in RT. I suppose I could add them as custom fields, or just hardcode them into the template.
Is there some logic I should add to the existing template, or make a new template, or something else?