On Create Autoreply To Requestors 2

RT Users
1

Hello,

I’d like to create a new version of “On Create Autoreply To Requestors”.

What I’ve done :

  1. cp Action/Notify.pm Action/Notify2.pm
  2. /path/to/rt3/sbin/rt-setup-database --action insert --datafile /path/to/data-file
  3. /Admin/Global/Scrip.html?Create=1 (same configuration as “On Create Autoreply To Requestors” except action Notify2)
  4. Disabled “On Create Autoreply To Requestors”
  5. Enabled “On Create Autoreply To Requestors 2”
  6. Sent a mail to RT, RT doesn’t autoreply

Would you know why RT doesn’t autoreply ? What would you look first to find out where the problem comes from ?

2

You really shouldn’t need to do all this to accomplish what you want. Scrips are configurable from the web interface, and you can create and/or change the behavior of that scrip by updating the scrip itself, rather than modifying the code and the DB directly.

To get more assistance, you would need to describe a little more what it is you are trying to accomplish.

Jok
| Joachim Thuau | IT Systems Engineer - Linux / SpaceX |From: Arthur Rance <arthur_rance@hotmail.commailto:arthur_rance@hotmail.com>
Date: Tuesday, May 29, 2012 6:52 AM
To: “rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com” <rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com>
Subject: [rt-users] On Create Autoreply To Requestors 2

Hello,

I’d like to create a new version of “On Create Autoreply To Requestors”.

What I’ve done :

  1. cp Action/Notify.pm Action/Notify2.pm

  2. /path/to/rt3/sbin/rt-setup-database --action insert --datafile /path/to/data-file

  3. /Admin/Global/Scrip.html?Create=1 (same configuration as “On Create Autoreply To Requestors” except action Notify2)

  4. Disabled “On Create Autoreply To Requestors”

  5. Enabled “On Create Autoreply To Requestors 2”

  6. Sent a mail to RT, RT doesn’t autoreply

Would you know why RT doesn’t autoreply ? What would you look first to find out where the problem comes from ?