On Correspond Scrips

RT Users
1

Hi,

We are running rt 4.0.6 (upgraded from an rt3) and are having an issue
were our tickets are not set to open when the requestor replies to a
closed ticket. (It used to do that)

After some digging I found out there is a scrip that’s supposed to do
that via “On Correspond” - “Open Tickets” - “Blank” - “Transaction Create”.

But according to the log file this Scrip is never triggered.

Should On Correspond be triggered by emails from the requestor? If not
how do I get that functionality; if yes any idea what might be wrong?

Thanks in advance,
Stefan Maier

Mit freundlichen Gr��en

Stefan Maier

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2

Hi,

I have a question regarding the mailserver for the RT system. Currently it
is running on a dynamic IP, which has no MX records going with it, so I
cannot get postfix to work on it.

Now the question is, even if I get it to work, there is a good chance that a
dial in server will be blocked, so I wonder if RT is capable of using a
normal IMAP / SMTP combination to handle communications, and if so, is there
documentation? (only thing I found was rt-mailgate, but that is not what I
was looking for)

Thanks,
Anton

3

Hi,

I have a question regarding the mailserver for the RT system. Currently it
is running on a dynamic IP, which has no MX records going with it, so I
cannot get postfix to work on it.

Now the question is, even if I get it to work, there is a good chance that a
dial in server will be blocked, so I wonder if RT is capable of using a
normal IMAP / SMTP combination to handle communications, and if so, is there
documentation? (only thing I found was rt-mailgate, but that is not what I
was looking for)

Use fetchmail to recieve mail from IMAP/POP box.

Use local MTA to process outgoing mail, but queue it up and use relaying via
“good” mail server.

RT can send mails via external SMTP host, but it’s wrong to use and we consider
to drop this feature for good. RT is not a full featured MTA, so if
something goes
wrong while RT sends email via external SMTP server then mail is just dropped.

Thanks,
Anton

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Best regards, Ruslan.