On Correspond Notify Requestors and Ccs script not working properly

hey folks,

im having a issue that my On Correspond Notify Requestors and Ccs doesn’t send email to requester but it sends to CC and cc person. i have been troubleshooting this issue and this is what i have found so far

in actions it passed Parameters to Pass: Requestor,Cc yet in logs i see

Scrip 6 On Correspond Notify Requestors and Ccs
sent Cc: xx@hotmail.com

to recipient is missing how can i over come this?

Was the correspondence created by the Requestor? If you have NotifyActor disabled, the actor won’t get notified.

yes. correspondence created by the Requestor and i don’t want to enble NotifyActor. for an example
let’s say there is only one Requestor and one Ccs, when that Requestor add a correspondence, CCs will get that notification but in email headers to party is empty so they are clueless who are the Requestors, i want to avoid that. need a workaround to see who are the Requestor to CC without notifying Actor.

And the solution being actually discussed in Override email headers is not enough?

yes im finding it hard to find the delete option :smiley: