On Correspond Notify Requestors and Ccs script not working properly


#1

hey folks,

im having a issue that my On Correspond Notify Requestors and Ccs doesn’t send email to requester but it sends to CC and cc person. i have been troubleshooting this issue and this is what i have found so far

in actions it passed Parameters to Pass: Requestor,Cc yet in logs i see

Scrip 6 On Correspond Notify Requestors and Ccs
sent Cc: xx@hotmail.com

to recipient is missing how can i over come this?


#2

Was the correspondence created by the Requestor? If you have NotifyActor disabled, the actor won’t get notified.


#3

yes. correspondence created by the Requestor and i don’t want to enble NotifyActor. for an example
let’s say there is only one Requestor and one Ccs, when that Requestor add a correspondence, CCs will get that notification but in email headers to party is empty so they are clueless who are the Requestors, i want to avoid that. need a workaround to see who are the Requestor to CC without notifying Actor.


#4

And the solution being actually discussed in Override email headers is not enough?


#5

yes im finding it hard to find the delete option :smiley: