We have a plain Vanilla RT installation running perfectly right now.
What we are trying to accomplish is this.
When a ticket is created it sends the auto response to the requestor and
a notification to all the watchers on the account.
If anyone replies to that ticket via email it updates the ticket and
sends a copy of that message to everyone but the person who just replied
(this includes the requestor)
By default the system does this, except it sends the person who has
replied a copy of the message they just wrote (this goes for users and
requestors). We don’t want it to send that person a copy of their own
Does anyone know how to accomplish this?
Thank you very much
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