Scripts are ok, and it’s not the actor problem…
What do your logs say?
You can activate them in siteconfig, there is also the path where the log is saved.
SAmuelFrom: Jean-Yan Beube [mailto:jeany.berube@adsinc.ca]
Sent: Wednesday,07 April,2004 19:34
To: Senoner Samuel
Subject: RE: [rt-users] On correspond doesn’t send mail
Sorry, it wasn’t clear enough.
The requestor sends an email to RT.
RT creates a ticket, and notify the requestor (Autoreply)
I log into the web interface, and I add a reply to this ticket, but no email is sent to the requestor.
I have these scrips activated:
On Correspond Open Tickets with template Blank On Create Autoreply To Requestors with template Autoreply On Create Notify AdminCcs with template Transaction On Correspond Notify AdminCcs with template Admin Corresponde On Correspond Notify Requestors and Ccs with template Correspondence On Correspond Notify Other Recipients with template Correspondence On Comment Notify AdminCcs as Comment with template Admin Comment On Comment Notify Other Recipients as Comment with template Correspondence On Resolve Notify Requestors with template Resolved On Owner Change Notify Owner with template Autoreply On Transaction Notify Requestors and Ccs with template Correspondence
Is the problem in my scrips?
for the fact that rt Autoreply shows that your correspond is working.
Are u sure that your CC person doesn’t get the correspond message cause i had
the same problem before and i found out that the owner and requester email
address where the same and that created a conflict. try using two different
email address’s let your friend send rt and email and reply to that.
for the fact that rt Autoreply shows that your correspond is working.
Are u sure that your CC person doesn’t get the correspond message cause i had
the same problem before and i found out that the owner and requester email
address where the same and that created a conflict. try using two different
email address’s let your friend send rt and email and reply to that.
You were right!
Thanks a lot to everyone who answered :)On Thu, 2004-04-08 at 04:00, phillip wrote:
On Wednesday 07 April 2004 02:18 pm, Jean-Yan Beube wrote:
for the fact that rt Autoreply shows that your correspond is working.
Are u sure that your CC person doesn’t get the correspond message cause i had
the same problem before and i found out that the owner and requester email
address where the same and that created a conflict. try using two different
email address’s let your friend send rt and email and reply to that.
hi
I can send mail to RT and I receive the autoreply.
When I resolve a ticket, the resolved mail is sent.
If I correspond to RT, if I add something by email, it will be added to
the ticket, as I can see by the web interface, but no mail is sent!
Can someone help?
(Sorry for my poor english, i’m more used to french 
)
Are you talking about RT logs?
/opt/rt3/var/log is empty.
Or is it another log file?On Wed, 2004-04-07 at 13:39, Anne Ramey wrote:
What do your logs say? You message logs should have some record of
it…
Anne
On Apr 7, 2004, at 9:38 AM, Jean-Yan Beube wrote:
hi
I can send mail to RT and I receive the autoreply.
When I resolve a ticket, the resolved mail is sent.
If I correspond to RT, if I add something by email, it will be added to
the ticket, as I can see by the web interface, but no mail is sent!
Can someone help?
(Sorry for my poor english, i’m more used to french 
)
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