OLE objects in e-mail requests

Many of our users are trying to be helpful by pasting a screen shot in their
e-mail requests. When these messages become tickets in RT, the screen shot
is replaced by <<…OLE_Obj…>> and we have no idea what it is that we are
supposed to see. I’ve search the web for a couple of days and I think this
is related to Postfix rather than RT, but I’m hoping someone has some advice
on how to have the OLE object become an RT attachment.

My environment is Ubuntu 6.06, RT 3.6.5, postfix 2.2.10 with Outlook and
Exchange 2003 on the client side.


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