Okay..new problem


#1

Well, I have given up on the mySQL auth method for now. Everything seems
to be running okay, expect for the following:

type in: http://internal.questertangent.com/rt/admin-webrt.cgi
and it brings me to the RT Administrator Screen, but does NOT prompt me
for a userid/password. It says I am logged in as: .
And that I am not allowed to modify/edit queues.

Any thoughts on this one folks?

I have gone through the FAQ/README/user guide and have not come across a
solution. I did upgrade my Digest::MD5, as well as CGI.pm as suggested.
It appears as if it is NOT sending me cookies.

Once I get over this hurdle, I am going to try using the fetchmail
(remote mail server) setup, as our intranet server does not handle our
internal mail for us. Any advice?

Cheers and thanks to everyone who contributed code/time/etc… to this
project. It’s a very cool piece of software.

Later,

Scott Fraser Email: sfraser@questertangent.com
Senior Systems/Network Administrator

Quester Tangent Corp.
99-9865 West Saanich Road. Voice: 250.656.6677 ext 236
Sidney, BC, Canada Fax: 250.655.4696
V8L 5Y8 http://www.questercorp.com/
Blue-blooded men they fell from grace
Piranhas eating their own
They Sacrificed at the alter of lies
So fate took its course in the ballad of William Kidd


#2

It sounds like you’re trying to use external authentication and don’t have
it properly configured.On Thu, Oct 12, 2000 at 02:07:59PM -0700, Scott Fraser wrote:

Well, I have given up on the mySQL auth method for now. Everything seems
to be running okay, expect for the following:

type in: http://internal.questertangent.com/rt/admin-webrt.cgi
and it brings me to the RT Administrator Screen, but does NOT prompt me
for a userid/password. It says I am logged in as: .
And that I am not allowed to modify/edit queues.

Any thoughts on this one folks?

I have gone through the FAQ/README/user guide and have not come across a
solution. I did upgrade my Digest::MD5, as well as CGI.pm as suggested.
It appears as if it is NOT sending me cookies.

Once I get over this hurdle, I am going to try using the fetchmail
(remote mail server) setup, as our intranet server does not handle our
internal mail for us. Any advice?

Cheers and thanks to everyone who contributed code/time/etc… to this
project. It’s a very cool piece of software.

Later,

Scott Fraser Email: sfraser@questertangent.com
Senior Systems/Network Administrator

Quester Tangent Corp.
99-9865 West Saanich Road. Voice: 250.656.6677 ext 236
Sidney, BC, Canada Fax: 250.655.4696
V8L 5Y8 http://www.questercorp.com/

Blue-blooded men they fell from grace
Piranhas eating their own
They Sacrificed at the alter of lies
So fate took its course in the ballad of William Kidd


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