Ok, comments about encoding

[forwarding this to rt-devel, where we can deal with it in public]

----- Forwarded message from Anonymous -----From: anonymous@example.com
To: jesse@bestpractical.com
Subject: Ok, comments about encoding. [houston, we’ve got a problem]

User sends e-mail in hebrew from MS-Outlook. (99% of the E-Mails are going
to be like that, I guess):

  1. RT gets the mail fine. No complaints are sent back.
  2. RT sends back a greeting message. Unlike RT2, when it writes the
    subject of the original message, I see hebrew, and not garbage. (great!)
  3. I go into RT’s web interface. All is cool. I see the message well (Like
    I did in RT2.). And I see the subject in Hebrew, too. (Unlike I did in
    RT2). That’s good. Very good :slight_smile:
  4. I reply to the message, again, with Hebrew.
  5. The client recieves my mail formatted in UTF-8. He can read the Hebrew
    all well. Cool!
  6. The client then replies to my E-Mail, probably now with UTF-8 as the
    encoding. [Here I should mention that by default, hebrew is used in
    the world at the encoding named “windows-1255”, or by the ISO code
    name: iso-8859-8-i].
    The result: The subject line (which is part of the message in
    RT’s correspondence log) is seen in Hebrew, great. However the
    contents
    of the message looks like garbage. Unlike the garbage I saw
    in the subject lines in RT2 [looks like greek], but garbage that looks
    like Unicode stuff when being looked by some ordinary encoding, but the
    encoding is still Unicode, because when it’s not, the whole page is
    rendered like a big pile of stuff that looks exactly like that.
    If he replies back with ENGLISH, I see the English well.

Ideas? :\

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

----- End forwarded message -----

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Hi,

See http://lists.fsck.com/pipermail/rt-devel/2003-March/003359.html

Cheers,
Stan