As a few others have noted, there’s fairly little documentation available about
“Tools>Offline edits”, mostly just some hearsay on these lists. Although tucked
away in the nether regions of RT, I think it caches peoples eyes as a
potentially
useful means of injecting ticket-like data gathered pre-local RT installation.
If anyone has information that they can contribute to help illuminate
this enigma,
please see OfflineEdits - Request Tracker Wiki I’ve tried
to experiment
with the tool to suss out some answers, but I cannot get it to work…
Cambridge Energy Alliance: Save money & the planet
As a few others have noted, there’s fairly little documentation
available about
“Tools>Offline edits”, mostly just some hearsay on these lists.
Although tucked
away in the nether regions of RT, I think it caches peoples eyes as a
potentially
useful means of injecting ticket-like data gathered pre-local RT
installation.
If anyone has information that they can contribute to help illuminate
this enigma,
please see OfflineEdits - Request Tracker Wiki I’ve tried
to experiment
with the tool to suss out some answers, but I cannot get it to work…
To get you started:
The tool was designed for a customer who wanted a way to create a
spreadsheet or text format of tasks in a meeting and upload them.
It uses the same format as the CreateTickets action.
You can “download” formatted copies of certain tasks by clicking the
“offline” link in a search results page.