Odd problem with ROOT account after an upgrade

RT Users
1

I recently upgraded a RT install from 3.6.1 to 4.0.7
I managed to get everything going, yet now I am having a bit of a problem.

Since the upgrade, i have to manually re-set the root password.
Once I log in and log off, i can no longer log in as root unless i re-set
the password again.

Anyone have any advise on how to even trouble shoot the problem?

Thanks.

View this message in context: http://requesttracker.8502.n7.nabble.com/Odd-problem-with-ROOT-account-after-an-upgrade-tp52109.html

2

I recently upgraded a RT install from 3.6.1 to 4.0.7
I managed to get everything going, yet now I am having a bit of a problem.

Since the upgrade, i have to manually re-set the root password.
Once I log in and log off, i can no longer log in as root unless i re-set
the password again.

Anyone have any advise on how to even trouble shoot the problem?

You have not upgraded properly. I suspect that Password field in Users table
of your DB is short. One of ugprade scripts makes it wide enough to hold new
hashing algorithm. Output of “SHOW CREATE TABLE Users” can confirm
my assumption.

Thanks.

–
View this message in context: http://requesttracker.8502.n7.nabble.com/Odd-problem-with-ROOT-account-after-an-upgrade-tp52109.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

We’re hiring! Careers — Best Practical Solutions

Best regards, Ruslan.

3

CREATE TABLE Users (
id int(11) NOT NULL AUTO_INCREMENT,
Name varchar(200) NOT NULL DEFAULT ‘’,
Password varbinary(40) DEFAULT NULL,
Comments text,
Signature text,
EmailAddress varchar(120) CHARACTER SET ascii DEFAULT NULL,
FreeformContactInfo text,
Organization varchar(200) DEFAULT NULL,
RealName varchar(120) DEFAULT NULL,
NickName varchar(16) DEFAULT NULL,
Lang varchar(16) CHARACTER SET ascii DEFAULT NULL,
EmailEncoding varchar(16) CHARACTER SET ascii DEFAULT NULL,
WebEncoding varchar(16) CHARACTER SET ascii DEFAULT NULL,
ExternalContactInfoId varchar(100) DEFAULT NULL,
ContactInfoSystem varchar(30) DEFAULT NULL,
ExternalAuthId varchar(100) DEFAULT NULL,
AuthSystem varchar(30) DEFAULT NULL,
Gecos varchar(16) DEFAULT NULL,
HomePhone varchar(30) DEFAULT NULL,
WorkPhone varchar(30) DEFAULT NULL,
MobilePhone varchar(30) DEFAULT NULL,
PagerPhone varchar(30) DEFAULT NULL,
Address1 varchar(200) DEFAULT NULL,
Address2 varchar(200) DEFAULT NULL,
City varchar(100) DEFAULT NULL,
State varchar(100) DEFAULT NULL,
Zip varchar(16) DEFAULT NULL,
Country varchar(50) DEFAULT NULL,
Timezone varchar(50) CHARACTER SET ascii DEFAULT NULL,
PGPKey blob,
Creator int(11) NOT NULL DEFAULT ‘0’,
Created datetime DEFAULT NULL,
LastUpdatedBy int(11) NOT NULL DEFAULT ‘0’,
LastUpdated datetime DEFAULT NULL,
AuthToken varchar(16) CHARACTER SET ascii DEFAULT NULL,
PRIMARY KEY (id),
UNIQUE KEY Users1 (Name),
KEY Users4 (EmailAddress)
) ENGINE=InnoDB AUTO_INCREMENT=101751 DEFAULT CHARSET=utf8;

sky.schumacher
sky@backbonesystems.caFrom: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, December 06, 2012 3:16 PM
To: sky@backbonesystems.ca
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Odd problem with ROOT account after an upgrade

I recently upgraded a RT install from 3.6.1 to 4.0.7 I managed to get
everything going, yet now I am having a bit of a problem.

Since the upgrade, i have to manually re-set the root password.
Once I log in and log off, i can no longer log in as root unless i
re-set the password again.

Anyone have any advise on how to even trouble shoot the problem?

You have not upgraded properly. I suspect that Password field in Users table of your DB is short. One of ugprade scripts makes it wide enough to hold new hashing algorithm. Output of “SHOW CREATE TABLE Users” can confirm my assumption.

Thanks.

–
View this message in context:
http://requesttracker.8502.n7.nabble.com/Odd-problem-with-ROOT-account
-after-an-upgrade-tp52109.html Sent from the Request Tracker - User
mailing list archive at Nabble.com.

We’re hiring! Careers — Best Practical Solutions

Best regards, Ruslan.

4

CREATE TABLE Users (
id int(11) NOT NULL AUTO_INCREMENT,
Name varchar(200) NOT NULL DEFAULT ‘’,
Password varbinary(40) DEFAULT NULL,

It should be:

Password VARCHAR(256) NULL ,

So your upgrade failed and you didn’t notice an error.

Comments text,
Signature text,
EmailAddress varchar(120) CHARACTER SET ascii DEFAULT NULL,
FreeformContactInfo text,
Organization varchar(200) DEFAULT NULL,
RealName varchar(120) DEFAULT NULL,
NickName varchar(16) DEFAULT NULL,
Lang varchar(16) CHARACTER SET ascii DEFAULT NULL,
EmailEncoding varchar(16) CHARACTER SET ascii DEFAULT NULL,
WebEncoding varchar(16) CHARACTER SET ascii DEFAULT NULL,
ExternalContactInfoId varchar(100) DEFAULT NULL,
ContactInfoSystem varchar(30) DEFAULT NULL,
ExternalAuthId varchar(100) DEFAULT NULL,
AuthSystem varchar(30) DEFAULT NULL,
Gecos varchar(16) DEFAULT NULL,
HomePhone varchar(30) DEFAULT NULL,
WorkPhone varchar(30) DEFAULT NULL,
MobilePhone varchar(30) DEFAULT NULL,
PagerPhone varchar(30) DEFAULT NULL,
Address1 varchar(200) DEFAULT NULL,
Address2 varchar(200) DEFAULT NULL,
City varchar(100) DEFAULT NULL,
State varchar(100) DEFAULT NULL,
Zip varchar(16) DEFAULT NULL,
Country varchar(50) DEFAULT NULL,
Timezone varchar(50) CHARACTER SET ascii DEFAULT NULL,
PGPKey blob,
Creator int(11) NOT NULL DEFAULT ‘0’,
Created datetime DEFAULT NULL,
LastUpdatedBy int(11) NOT NULL DEFAULT ‘0’,
LastUpdated datetime DEFAULT NULL,
AuthToken varchar(16) CHARACTER SET ascii DEFAULT NULL,
PRIMARY KEY (id),
UNIQUE KEY Users1 (Name),
KEY Users4 (EmailAddress)
) ENGINE=InnoDB AUTO_INCREMENT=101751 DEFAULT CHARSET=utf8;

sky.schumacher
sky@backbonesystems.ca

-----Original Message-----
From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, December 06, 2012 3:16 PM
To: sky@backbonesystems.ca
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Odd problem with ROOT account after an upgrade

I recently upgraded a RT install from 3.6.1 to 4.0.7 I managed to get
everything going, yet now I am having a bit of a problem.

Since the upgrade, i have to manually re-set the root password.
Once I log in and log off, i can no longer log in as root unless i
re-set the password again.

Anyone have any advise on how to even trouble shoot the problem?

You have not upgraded properly. I suspect that Password field in Users table of your DB is short. One of ugprade scripts makes it wide enough to hold new hashing algorithm. Output of “SHOW CREATE TABLE Users” can confirm my assumption.

Thanks.

–
View this message in context:
http://requesttracker.8502.n7.nabble.com/Odd-problem-with-ROOT-account
-after-an-upgrade-tp52109.html Sent from the Request Tracker - User
mailing list archive at Nabble.com.

We’re hiring! Careers — Best Practical Solutions

–
Best regards, Ruslan.

Best regards, Ruslan.