Occasional LDAP_INVALID_CREDENTIALS 49

RT Users
1

Hi,

Every now and then I can’t log into rt, and I see the following
critical error:

[3824] [Fri Feb 28 12:54:02 2014] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can’t bind:
LDAP_INVALID_CREDENTIALS 49
(/usr/local/share/rt42/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:632)
[3824] [Fri Feb 28 12:54:02 2014] [error]: FAILED LOGIN for pacija from
10.20.4.64 (/usr/local/lib/perl5/site_perl/5.16/RT/Interface/Web.pm:814)

After some time the problem misteriously disappears the same way it
appeared.

What could be the problem?
Marko Cupać

2

Every now and then I can’t log into rt, and I see the following
critical error:

[3824] [Fri Feb 28 12:54:02 2014] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can’t bind:
LDAP_INVALID_CREDENTIALS 49
(/usr/local/share/rt42/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:632)
[3824] [Fri Feb 28 12:54:02 2014] [error]: FAILED LOGIN for pacija from
10.20.4.64 (/usr/local/lib/perl5/site_perl/5.16/RT/Interface/Web.pm:814)

After some time the problem misteriously disappears the same way it
appeared.

What could be the problem?

So, the remote LDAP server rejects your authentication credentials,
causing an error to be logged in RT. All RT knows is that something
is wrong in the LDAP server, it can’t know anything else.

What happened when you looked at logs in the LDAP server?

-kevin