Hello!
I'm using RT 4.4.1 sitting behind Kolab 16 as a mail server. This
includes amavisd-new as a filter, and this combination causes bounces to
RT occasionally… and my customers aren’t getting my replies!
If I send an email to an RT ticket, which I am the owner of, RT
sends an email on my behalf to the requestor (as it should).
Unfortunately, amavisd-new sometimes sees 2 “Sender” headers and rejects
the email which creates a new ticket in RT with the bounce reason. Here’
the header-1.hdr attachment that amavis replies with:
Return-Path: <support@example.com>
Sender: steve@example.com
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="=_b308d10660951d296cc57d268c770c5f"
Sender: Stephen Switzer <steve@example.com>Date: Mon, 19 Dec 2016 23:55:55 -0500
From: "RT, Support" <support@example.com>
To: support@example.com
Subject: Re: [SBS #99845] Laptop will not connect to the internet
In-Reply-To: <rt-4.4.1-1416-1482202966-319.99845-8-0@example.com>
References: <RT-Ticket-99845@example.com>
<CY4PR10MB16247C062AD6E90C674E7AE1B4900@CY4PR10MB1624.namprd10.prod.outlook.com>
<rt-4.4.1-1416-1482202966-319.99845-8-0@example.com>
Message-ID: <a1cd0f3d6b0cc448f7d4dd737df29a80@example.com>
X-Sender: support@example.com
Yes, I sanitized, even though you can deduce what it really was easily… 
I grep’d the RT code, and found that lib/RT/Interface/Email.pm seems to
be what is responsible… but no obvious line that tells me this code is
used for OUTBOUND email. Can anyone shed some light on this issue? I’d
be happy to hack code, I just want it fixed.
Thank you!
Best regards,
Steve
Stephen H. Switzer
President & Chief Technical Consultant
steve@SBSroc.com mailto:steve@sbsroc.com
Main:
Cell:
+1 (585) 298-9420 Ext: 7001
+1 (585) 202-8312
Support Desk:
support@sbsroc.com mailto:support@sbsroc.com
Fax:
+1 (585) 625-0020
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The ASCII Group Xorcom Certified Dealer
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